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Hired them to winterize our sprinklers. Not only did they fail to winterize the pipes correctly, they left with the water turned off to the main house and this (see picture).

When we called to have them come back and fix the problem, we were told it was our fault (after them telling many lies to try to cover themselves), were hung up one by the lady in the office, then the technician called to berate my wife with profanities. They were adamant to come back to the house, I had to threaten calling the police if they set foot on my property. They eventually tore up our check and placed it in our mailbox, with the technician yelling "here's your check, {{Redacted}} off" as she drove away (have this on video). Incompetent, ignorant and just all around horrible people.

Don't give them your business. They have a "F" rating on BBB for a reason.

Product or Service Mentioned: Irrigation Doctor Of Michigan Insulation Service.

Reason of review: Poor customer service.

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Anonymous
#1433760

They have done business with me for MANY MANY MANY years and have always done a fantastic job

Anonymous
to Amanda D #1573430

Same for me. Have always been good.

They must of had the wrong person taking care of the folks with the bad experience. Management should have made some major fixes and fired bad staff.

Unacceptable for any company/business to treat customers this way. Customer is king....

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